News Articles

Articles posted here are for the use of our clients to get quick self help answers to questions and simple solutions to problems. News reports are not necessarily the opion of our company but for reference only. We don't provide any guarantee that solutions posted or referenced will work for your situation and that you should use them at your own risk. None of the information posted should be used for illegal practices.

How to fix web links in Outlook that won't open

A very frustrating situation for our business clients is when they send an e-mail message to a client that has hyperlinks embedded in the message and the link doesn't open in the client's web browser. The issue is typically caused when Google Chrome or another web browser is installed and then later removed. But malware applications will also cause this issue too.

To fix the web links in your Microsoft Outlook application so that they will open, follow these steps.

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How to clear Internet Explorer cache

Internet Options dialog

There are times that you may have a web site that you frequent often that gets updated which causes the site to function in unusual ways or may not work at all. Most likely the reason is that some of the files that are related to the site didn't update on your local computer. To resolve this issue you need to flush or clear the cache files from your browser. The steps below are for Microsoft Internet Explorer 10 but are similar for older versions.

  1. Open Internet Explorer or IE as it is often referred to.
  2. Select Tools from the menu or the gear icon.
  3. Select Internet options which will open a dialog box defaulting to the General tab.
  4.  Click the Delete... button under the Browsing History section.
  5.  Click the OK button at the bottom and the close Internet Explorer
  6.  Reopen Internet Explorer and go to the web site that was having issues.

If the cache of older incompatible files was the issue, then the site should be working now. If this was not the issue, it might be a compatibility issue with Internet Explorer and may need the Compatibility View option enabled for the site. 

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HP Laserjet web admin page fails to load java

When attempting to configure an older HP LaserJet 4000n printer using the Web Admin feature, several messages appear stating, "Your security settings have blocked an untrusted application..." and the Java application shows an error on the web page. Under normal circumstances Java is preventing an application that could be harmful to your computer. In this case we know this older Java application on the HP JetDirect card is likely safe and we want to allow it to run.

Follow these steps to add the website to the Exceptions Site List:

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SBS 2011 Connect Computer program doesn’t work

Microsoft Windows Small Business Server 2011 requires that you use the http://connect in Internet Explorer on all Windows systems. After upgrading a SBS 2003 system to SBS 2011 I needed to rejoin a Windows XP system to the new server, however, when I attempt to run the utility, I received several different message indicating the I could not connect.

One thing that was not mentioned in many of the other technical articles written about this issue is that this particular system was configured with a static IP address and no default domain. After setting the default domain, the http://connect process worked. Normally this would not be an issue if the workstation had been configured with a DHCP address.

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PC Computer Recommendation

I am often asked about recommending computers to our clients. The issue I find with this is that there are two types of computer buyers: those who ignore it and those that take the advice. Everyone has an opinion but after working with computers for about 30 years I would like to believe that I know something about computers.

Many years ago some of the best computers were assembled from some of the best parts money could buy. There were some great products in the 80's into late 90's but building a computer was one way to get the best of the best and the satisfaction that you did it yourself.

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HP P2-1394 turns for a few seconds shuts down and then tries to turn on again

A client had an HP P2-1394 model H3Z88AA desktop system that would turn on briefly, the drives would power up, the fans would spin, and then the system would shut down. After about 5 seconds the process would repeat. This would continue until either the power was removed or the power button was pressed for several seconds forcing the system to the off mode.

Some technical notes found on similar issues suggested the following:

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Blue Screen: page_fault_in_nonpaged_area windows 7

A client attempted to install an upgrade to Kaspersky Anti-virus, but the install was interrupted and so the system was left in an unstable state. Continued use of the computer frequently resulted in the following Blue Screen of Death.

A problem has been detected and windows has been shut down to prevent damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you have seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

One of the side effects from this issue was that the hard drive was constantly getting corrupted and several drivers would fail to load. In order to get the system to boot we had to go into safe mode, run a check disk on reboot, and then the system would finally boot and run for a short period of time, which was all we needed.

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Microsoft Internet Explorer Remote Code Execution Vulnerability

Microsoft has recently released several news and technotes regarding a vulnerability recently discovered in Internet Explorer versions 6 through 11. This vulnerability could allow a hacker to compromise a computer that is browsing a web site that has been selectively changed to take advantage of this vulnerability.

News sources have reported that Internet Explorer should not be used and the US Department of Home Land Security is also warning computer users of this issue.

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How do I troubleshoot my Gateway GZ7108 wireless keyboard and mouse?

Gateway One GZ7108

If you are experiencing issues with your wireless keyboard and mouse not working properly, perform the following steps to troubleshoot the wireless keyboard and mouse.

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How to Reduce Unwanted E-mail and Phone Calls

We continually get requests for advice on how to reduce the number of spam e-mail messages and robot calls. In some cases, this is hard to combat but you need to start with these steps.

E-mail

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How to change the manufacturer support logo in Computer Properties

Occasionally we get a computer that needs a reinstallation, but they don't have the original media because they didn't create it before the computer crashed. If you have a computer with pre-installed Windows 7 or Vista, most likely you’ll notice the manufacturer’s support information when you look in the system properties window. However once the computer has been restored to working condition with OEM media, there is no logo. We often want to change the OEM logo in the computer properties dialog box so that it reflects the original installation and makes the customer feel like they got there computer back just like they bought it.

How to Customize the OEM Logo

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CIR Registry by ITE

What is CIR Registry?

CIR Registry is a software program developed by ITE, is considered a driver that is commonly found on Dell systems. Other technical notes report this as part of the PC DT/NB product and is a single-function PCI Express to PCI bridge, which is compliant with the PCI Express Base. This driver supports PCI-to-PCI bridge with subtractive decode for legacy devices.

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How to remove Search Protect

The Search Protect malware is often inadvertently installed with other freeware applications. We won't go into the details of this application, there is plenty of information published already. These days you don't get anything for free, it seems many of these free applications come with malware bundled with them, Search Protect being one of them.

We see this application often on client computers and removing it can be difficult. The application is constantly changing so these steps might work or they might not. But it won't hurt to give it a try.

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Quickbooks Error: Intuit Printer Library The form you are about to print does not fit on the page

Quickbooks Error: Intuit Printer Library The form you are about to print does not fit on the page
Intuit Printer Library

After upgrading to QuickBooks 2014 Enterprise one of the workstations started having issues saving estimate reports as a PDF or e-mailing the reports. The user would see this error from QuickBooks:

Intuit Printer Library Message: The form you are about to print does not fit on the page. You may wish to modify your print settings such as portrait/landscape. Click OK to print anyways, or Cancel to skip printing this form.

 

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Internet Banking Protection

Computer security is an important training topic for us with all of our clients, both consumer and business. We know that keeping your financial information safe is as important to you as it is to your bank. Your bank has likely instituted some safeguards according to established security standards which keep your financial information secure and confidential. While your bank works hard to keep your money safe, you also need do your part. The following reminders will help protect your information from online fraud and identity theft.

The first line of defense is you. It is important that you use the tools available to protect your data, which is anything that may describe who you are as well as your account numbers and passwords. Your choice of password, decision to visit a web site, open an e-mail message, or post personal data will affect the security of your personal data.

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Outlook 2013 Error - Microsoft Outlook has stopped working

One of our clients was using Microsoft Office 2010 on a trial basis but it had expired and therefore purchased a license of Office 2013 Home and Business from Microsoft's online store. After installing the software they attempted to run Outlook 2013 which would start and then display an error "Microsoft Outlook has stopped working". We noticed that all of the Microsoft applications provided the similar error messages.

  • Outlook 2013 - Microsoft Outlook has stopped working
  • Excel 2013 - Microsoft Excel has stopped working
  • Word 2013Microsoft Word has stopped working
  • PowerPoint 2013 - Microsoft PowerPoint has stopped working

Our first attempt was to run a repair on the Microsoft Office installation from the Programs and Features control panel. That made no difference. We then attempted reinstalling the software and still had the same issue. We the found a technical note indicating that ABBY-FineReader was likely the cause of the issue. Sure enough ABBY-FineReader 9.0 was installed with some Epson printer drivers. We uninstalled the ABBY-FineReader software, cleaned the registry of any remains, and then rebooted the system. All of the Microsoft Office 2013 applications worked as expected.

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Missing Send To Mail Recipient for Windows 7 and Outlook 2010

On day the Send To option lost the Mail Recipient option from a clients Windows 7 system. The client was using Outlook 2010 and the typical solutions posted that suggested creating a new Mail Recipient didn't work.

The following solution did work for our client.

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Windows 7 cannot access a shared folder located on a Windows 2000 server

After upgrading several workstations for a client, who still has a Windows 2000 server, the Windows 7 workstations would no longer connect to the shares on the Win2K server. To resolve this issue we made several attempts.

System Time

The first thing we looked at was the system time on the server. It was off by about 15 minutes. Normally this is not the cause, but to be sure we updated the server time to be in sync with our workstations.

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QuickBooks Error -6190, -816 or -6190, -85: unable to open the company file

QuickBooks Error -6190, -816 or -6190, -85: unable to open the company file

The following error message appears when opening a company file on a Windows computer that is hosted on a Windows Server:

QuickBooks was unable to open the file [path\filename] on the host computer [host name]. Try opening the file with QuickBooks on the host computer or run the QuickBooks Database Server Manager on the host computer and then try opening the file on your computer.

I our case the server was inadvertently rebooted while one or more client systems had their QuickBooks open and connected to the server causing the database to be disconnect improperly. The client was using QuickBooks Enterprise 2013 installed on a Windows Small Business Server 2011. We followed these steps and were able to get the database to open.

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Quickbooks Enterprise Upgrade 2012 to 2013

Quickbooks Enterprise Upgrade 2012 to 2013

The process for upgrading QuickBooks Enterprise 2012 to QuickBooks Enterprise 2013 is fairly easy, but it may take some time depending on the number of workstations and the size of the database file.

In our client's environment, we run QuickBooks Enterprise on a Microsoft Windows Small Business Server 2011, which runs as a Virtual Machine (VM) within VMware vSphere 4.1. The first step in any upgrade is to make sure you have a good back up before proceeding.

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