A very frustrating situation for our business clients is when they send an e-mail message to a client that has hyperlinks embedded in the message and the link doesn't open in the client's web browser. The issue is typically caused when Google Chrome or another web browser is installed and then later removed. But malware applications will also cause this issue too.
To fix the web links in your Microsoft Outlook application so that they will open, follow these steps.
Windows 7
- Open the Control Panel from the Start Menu.
- Select the option "Set your default programs".
- Select Internet Explorer.
- Select the option to the lower right "Set this program as default".
- Close your web browser and Outlook applications if they are open.
- Reopen Microsoft Outlook and try clicking on a link in your e-mail message.
NOTE: If your web browser opens but doesn't display the page correctly, then you may have another issue that is related to the version of the web browser.
In most cases this will resolve your issue. If the issue still persists and you are unable to get the link to open the web browser, contact your local IT support person for additional assistance as the issue may need some additional investigating as to the cause.
We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."