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How to fix error Win32: The specified service does not exist as an installed service

How To

Brian Wright

Friday, 26 September 2014

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After working several days of cleaning up a system that was infected by the Zbot trojan and others, I found that the client's computer would start the Windows Security Center or display the dependancies for any of the services. The message that would be displayed in the Service Dependencies dialog box was "Win32: The specified service does not exist as an installed service." Microsoft knowledge base had no answers so I started comparing the registry of a working Windows 7 system to the one that was failing.

I found that the Windows Management Instrumentation service (Winmgmt) was a dependancy of the Security Center service, but the Winmgmt was not starting because some of the information in its registry keys was missing. Below is what the registry key should have contained.

REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\Winmgmt]
"DisplayName"="@%Systemroot%\\system32\\wbem\\wmisvc.dll,-205"
"ImagePath"=hex(2):25,73,79,73,74,65,6d,72,6f,6f,74,25,5c,73,79,73,74,65,6d,33,\
32,5c,73,76,63,68,6f,73,74,2e,65,78,65,20,2d,6b,20,6e,65,74,73,76,63,73,00
"Description"="@%Systemroot%\\system32\\wbem\\wmisvc.dll,-204"
"ObjectName"="localSystem"
"ErrorControl"=dword:00000000
"Start"=dword:00000002
"Type"=dword:00000020
"DependOnService"=hex(7):52,50,43,53,53,00,00
"ServiceSidType"=dword:00000001
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\Winmgmt\Parameters]
"ServiceDllUnloadOnStop"=dword:00000001
"ServiceDll"=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,\
33,32,5c,77,62,65,6d,5c,57,4d,49,73,76,63,2e,64,6c,6c,00
"ServiceMain"="ServiceMain"

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\Winmgmt]
"DisplayName"="@%Systemroot%\\system32\\wbem\\wmisvc.dll,-205"
"ImagePath"=hex(2):25,73,79,73,74,65,6d,72,6f,6f,74,25,5c,73,79,73,74,65,6d,33,\
32,5c,73,76,63,68,6f,73,74,2e,65,78,65,20,2d,6b,20,6e,65,74,73,76,63,73,00
"Description"="@%Systemroot%\\system32\\wbem\\wmisvc.dll,-204"
"ObjectName"="localSystem"
"ErrorControl"=dword:00000000
"Start"=dword:00000002
"Type"=dword:00000020
"DependOnService"=hex(7):52,50,43,53,53,00,00
"ServiceSidType"=dword:00000001
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\services\Winmgmt\Parameters]
"ServiceDllUnloadOnStop"=dword:00000001
"ServiceDll"=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,\
33,32,5c,77,62,65,6d,5c,57,4d,49,73,76,63,2e,64,6c,6c,00
"ServiceMain"="ServiceMain"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Winmgmt]
"DisplayName"="@%Systemroot%\\system32\\wbem\\wmisvc.dll,-205"
"ImagePath"=hex(2):25,73,79,73,74,65,6d,72,6f,6f,74,25,5c,73,79,73,74,65,6d,33,\
32,5c,73,76,63,68,6f,73,74,2e,65,78,65,20,2d,6b,20,6e,65,74,73,76,63,73,00
"Description"="@%Systemroot%\\system32\\wbem\\wmisvc.dll,-204"
"ObjectName"="localSystem"
"ErrorControl"=dword:00000000
"Start"=dword:00000002
"Type"=dword:00000020
"DependOnService"=hex(7):52,50,43,53,53,00,00
"ServiceSidType"=dword:00000001
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,c0,d4,01,00,01,00,00,00,e0,93,04,00,00,00,00,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\Winmgmt\Parameters]
"ServiceDllUnloadOnStop"=dword:00000001
"ServiceDll"=hex(2):25,53,79,73,74,65,6d,52,6f,6f,74,25,5c,73,79,73,74,65,6d,\
33,32,5c,77,62,65,6d,5c,57,4d,49,73,76,63,2e,64,6c,6c,00
"ServiceMain"="ServiceMain"

After updating the failed system with the corrrect registry information and rebooting, the Windows Security Center started working and the dependency tab for all of the services were displaying with out any error. If you need to peform the same process, simply copy the registry text above and paste it into Notepad, save it as WMI-Fix.bat to your desktop, and then run it as an Administrator.

We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."

About the author

Brian Wright

Over the 30+ years of experience in the computer information and technology field, I have been fortunate to have served many fine organizations and in almost every role within the technology market.

My experience and abilities continue to allow me to encourage business leaders to adopt proven technology business practices in order to allow the organizations to realize productivity, financial gains, and savings through the use of technology. Today more than ever I have the ability to influence the decision making process for many small to mid-sized companies through my own corporation - Firestone Technical Resources, Inc.

What I have learned over the years is the importance of seeing past appearances, understanding the nature of people and what they can achieve, the ability to succeed with hard work and taking responsibility, cleverness and passion, and the learning that occurs through self-development and mentoring others.

My life motto I created back in high school, "the elevator to success is broken, you will have to use the stairs."

Specialties: Systems Design; Database Management; Application Development; Storage Management; PC & Mainframe Support; Networking and Communications; Telecommunications; Training; and many others.

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How to fix error Win32: The specified service does not exist as an installed service

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Brian Wright

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