A frequently posted issue about printers and Windows 10 is not being able to print using the WSD port or the printer reverts to WSD from an IP setting. This appears to be a bug in the WSD port provider in Windows 10. After reading many commonly described issues where Windows 10 says the printer is offline when it isn't and the vendor software sees it online or getting the generic printer error message when printing, the conclusion is that WSD is the issue. This has been tested on many different computers with different networking configurations. It all comes back to a Windows 10 error with the use of WSD.Noted frequently is that when many printer drivers are installed in Windows 10 they default to a WSD configuration. The common problem is displayed as a message that the print job failed with an error but with no details about the error, "error printing". Not very helpful. The printer shows online and if it is a multifunction device it may scan documents fine, but not print.
We hope that this information is helpful. Please let us know how this has helped you or if you have additional questions. As always Firestone Technical Resources, Inc. is here to help with your computer support issues - "Providing personal service for your impersonal technology."
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